INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain characteristics and abilities that ultimately can cause the organization (directly...
INTRODUCTION Well written reports result in cost and time savings as both technical and non-technical readers can quickly get actionable information from a single report. Decision makers and other readers can quickly understand the benefits of a successful implementation of the report recommendations. BENEFITS: Connect to readers by empathizing with their needs Improve decision making by understanding the context of making recommendations Save time by...
INTRODUCTION First aid is the provision of initial care for an illness or injury. It is usually performed by non-expert, but trained personnel to a sick or injured person until definitive medical treatment can be accessed. Certain self-limiting illnesses or minor injuries may not require further medical care past the first aid intervention. It generally consists of a series of simple and in some cases,...
PENGENALAN Program ini adalah bertujuan memberikan kesedaran dan pendedahan kepada peserta program berkaitan dengan aspek pengurusan fail dan rekod di dalam sesebuah organisasi mengikut akta dan pekeliling yang telah ditetapkan. Program ini secara khususnya adalah untuk meningkatkan dan menambah pengetahuan asas dan kemahiran peserta program ini untuk menguruskan rekod-rekod dan fail- fail di dalam sesebuah Jabatan di dalam organisasi mereka. OBJEKTIF Program ini bertujuan untuk membolehkan peserta mencapai objektif seperti berikut: Menjelaskan pentingnya amalan...
Introduction What do businesses leaders need today? A new way of thinking that opens a door they didn’t even know existed. A way of thinking out of box that seeks a solution to an intractable problem through unorthodox or rational methods or elements that would normally be ignored by logical thinking. They need to develop a Growth Mindset. Experimentation and Learning are about a discovery...
Introduction In this training program entitled Welcome to the Project Management: From Planning to Execution and Impact training program, a dynamic two-day journey we will immerse you in the fundamental principles and advanced strategies of effective project management. In today’s fast-paced business landscape, the ability to navigate complex projects from conception to completion is a crucial skill. Whether you’re a seasoned project manager looking to...
Objective At the end of this training session, among others, participant will be able to: Review the Common Training process Flow Understand The important of Training Need analysis Build up the TNA framework activities Choosing appropriate TNA methodology that suite to their organization Understand the role of evaluator Understand the TNA Operational, individual, Competencies and de-velopmental Prioritize and workout the Training Calendar and Budget Who...
INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. In fact, this knowledge can be used effectively in their...
PENGENALAN Untuk mengurangkan kadar kemalangan dan kematian atas jalan raya. Untuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu. Kursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan. Kebanyakkan pemandu mempunyai sikap pemanduan yang tidak sepatutnya dan kurang toleransi dalam memandu. Pemandu akan didedahkan dengan teknik...
INTRODUCTION Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a great image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and...
PENGENALAN Mulai pada 1 Januari 2023, Akta Kerja 1955 telah dipinda mula berkuatkuasa. Pindaan ini akan memberi impak yang besar terutamanya kepada majikan. Pindaan juga telah dibuat terhadap Jadual 1 Akta yang menyebabkan skop liputan Akta terhadap pekerja di Semenanjung Malaysia semakin luas. Maka dengan itu, polisi dan prosedur pengurusan sumber manusia juga turut perlu dikemaskinikan. Sepertimana yang kita semua ketahui, semua majikan perlu mendalami...