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About Course “Customer is always right”. This is a common statement in customer service where customer’s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a great image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the... |
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About Course Stress is a prevalent issue in today’s fast-paced world, affecting individuals personally and professionally. This two-day course is designed to equip participants with practical tools and strategies to effectively manage stress. In addition to stress management techniques, this course emphasizes the importance of prioritization, innovation and strong communications in reducing stress and achieving personal and professional success. What Will You Learn? Enhanced understanding... |
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About Course INTRODUCTION HIRARC has become fundamental to the practice of planning, management and the operation of a business as a basic of risk management. The organizations that have carried out risk assessment at the workplace have noted numerous changes in their working practice. This course will emphasize on chemical management and activity that can be used for hazard identifications including a brief outline of... |
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About Course In today’s data-driven world, organizations need professionals who can turn raw data into actionable insights. This masterclass provides a comprehensive foundation in data analytics and business intelligence (BI)—from data exploration to dashboard creation—using tools like Excel, Power BI, and real-world case studies. What Will You Learn? By the end of this program, participants will: - Understand the role of data analytics and BI...
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About Course We are pleased to be given the opportunity to offer our services and submit herewith a proposal for the effective establishment of an ISO 9001:2015 Awareness. This proposal covers the consultation program, technical guidance and project timeline required for the successful achievement of certification. This proposal is prepared based upon the understanding of the company’s business process. The consultation program and project timeline... |
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About Course The importance of having a high EQ in a fast-paced industry demands that managers and executives not only possess the ability to build satisfying relationships, but also have the attitude, knowledge and skills to manage emotions on a behavioral level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively manage your own emotions and the... |
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About Course INTRODUCTION The Accounting for Non-Accountants course will provide a comprehensive introduction to the role of accounting in supporting and informing business decisions throughout the business. This course is designed for participants who have access, use, and rely upon accounting information, but do not have accounting training or background. The participants will also learn to perform data and financial analysis using Microsoft Excel in... |
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About Course English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. In fact, this knowledge can be used... |
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About Course Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain characteristics and abilities that ultimately can cause the organization... |
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About Course Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan adalah kemahiran penting bukan sahaja bagi pegawai sokongan bahkan... |
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About Course The ‘Sexual harassment and bully prevention at work place’ training aims to enhance participants general understanding of workplace sexual harassment. Participants gain a deeper awareness of the nature and prevalence of workplace sexual harassment or bullies and how they can implement strategies to prevent workplace sexual harassment and be an effective bystander. What Will You Learn? At the end of the course participants... |
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