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CRM 003 – Customer Relationship MasteryStrategies That Fuel Growth, 23 February 2026

February 23, 2026 @ 8:00 am - 5:00 pm

About Course

 

“Customer is always right”.  This is a common statement in customer service where customer’s satisfaction is a priority.

The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer.  The importance of a great image and persona is to ensure the loyalty of the customer.

Participants of this training will learn customer skills to improve the performance and professional, charismatic image that reflects well on their company.

What Will You Learn?

  • Identify the benefits of the customer service.
  • Equip the professional manners skill.
  • Apply the interpersonal techniques in dealing with angry and upset customers.