INTRODUCTION

The current business trends and challenges had created a lot of new expectation on performance improvement. These had lead to the decision on maximizing the employee’s capabilities and competencies in order to meet the organizational goals continuously and consistently. It applies to every category of employees in the organization. The needs to have multi skills will help employee to diversify their roles and responsibilities shifting from traditional functional towards strategic functional.

• Understand the current business challenges and the impact towards customer’s expectation
• Be more proactive and creative in developing performance improvement actions continuously
• Bring them out from a comfort zone and always think out of the box in order develop strategic partner thinking

• Enhance interpersonal skills through NLP techniques.
• Building Self Empowerment and Take Charge
• Plan and prioritizing their work more effective
• Managing EI and stress effectively in a work place