It is important to understand that organization handle problematic employees in many situation differently and not all HR personnel, supervisors or even HOD have a knowledge on counselling or couching.  Usually, minor misconduct can be resolve during counselling session. However, frequent / recurrence or minor misconduct may lead to major misconduct or gross misconduct, in which severe discipline action should be taken.

The purpose of this training is to assist participants to analyses discipline cases and make decision on the action that should be taken.  It will also provide guidelines, techniques and steps to be used in the process of disciplinary action and practice the, in various situations.